Faults and Troubleshooting

Possible causes and actions to take

• Tripping of the circuit breaker - Mute the alarm. Check to see if the blower (aerator) is running by listening for the sound it makes.  If it is not running, follow instructions for resetting the circuit breaker.
• Power Failure - Check the power supply and/or other home appliances and fittings. If necessary contact you electricity supplier or a local electrician.
• Blower (aerator) failure - if the power supply is Ok but the blower is still not running, a service call is necessary, please contact us

Possible causes and actions to take

•  Tripping of a circuit breaker -  Mute the alarm. Check to see if the blower (aerator) is running by listening for the sound it makes. If not,   follow instructions for resetting the circuit breaker. 
• Power failure -  Check the power supply and/or other home appliances and fittings. If necessary, contact your electricity supplier or a local electrician. 
• Blocked irrigation filter - Clean out the filter
• Blocked irrigation line - flush out the irrigation line.
• Kink in the irrigation line - Unkink the line and if necessary cut out the damaged section and re-join.
• Pump failure - if all of the above have been checked but the pump is still not operational a service call is necessary. Please contact us

Possible causes and actions to take

•  Tripping of a circuit breaker -  Mute the alarm. Check to see if the blower (aerator) is running by listening for the sound it makes. If not,   follow instructions for resetting the circuit breaker. 
• Power failure -  Check the power supply and/or other home appliances and fittings. If necessary, contact your electricity supplier or a local electrician. 
• Blocked irrigation filter - Clean out the filter
• Blocked irrigation line - flush out the irrigation line.
• Kink in the irrigation line - Unkink the line and if necessary cut out the damaged section and re-join.
• Pump failure - if all of the above have been checked but the pump is still not operational a service call is necessary. Please contact us

.Possible causes and actions to take

•  Too much detergent is being used in the laundry  -  Use septic approved detergents and recommended amounts
• Too many washes -  spread loads throughout the week and only do one or two washes per day.

Possible causes and actions to take

• The tank has not matured yet  - Contact us for advice
• Too much water is being discharged through the household fittings simultaneously -  Modify your water use patterns to avoid heavy loads on the system – e.g.  avoid using the bath and washing machine simultaneously. 
• Excessive chemicals and/or disinfectants are being used in the household - Please avoid this and the system will recover.
• E-duct vents or S-Bends are not suitably constructed  - Refer the problem to your plumber or Contact us for advice
• Exposed areas in tanks and seal degradation -  Apply a light mix of sand and cement or similar mix.
• The system is being over used and has exceeded it's capacity - Refrain from overloading
• The venting system on the house is too low or is over a window -  Extend the vent pipe higher